Privacy Policy

Last updated: 16 October 2026

Franchise Marketing Hub respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, subscribe to communications or request information and resources.

Franchise Marketing Hub is operated by Martech Ventures Pty Ltd (ABN 71 683 284 522). In this policy, “we”, “us” and “our” refer to Martech Ventures Pty Ltd.

  1. Information We Collect

We may collect personal information including:

  • Your name, email address, telephone number and business or organisation details.
  • Your role, franchise network or professional interests.
  • Information submitted through contact forms, newsletter subscriptions, event enquiries and requests for resources.
  • Postal addresses where required to deliver requested materials.
  • Information about how you use our website, including browser type, device information, IP address, pages visited and referral sources.
  • Other information you voluntarily provide when communicating with us.
 

We generally collect information directly from you. Some technical information may be collected automatically through website functionality, cookies and analytics services.

  1. How We Use Personal Information

We use personal information to:

  • Respond to enquiries and communicate with you.
  • Provide information and resources you have requested.
  • Manage subscriptions and expressions of interest.
  • Provide relevant information about Franchise Marketing Hub products, services and events.
  • Send newsletters and marketing communications where we have the necessary consent or are otherwise permitted by law.
  • Improve website performance, functionality and content.
  • Maintain records, operate our business and meet legal obligations.
 

We do not sell personal information.

  1. Marketing Communications

You may choose to subscribe to receive insights, news and updates from Franchise Marketing Hub.

We send commercial electronic messages in accordance with applicable Australian spam laws.

Marketing communications will identify the sender and include a way to unsubscribe. You can also request to stop receiving marketing communications by emailing hello@franchisemarketinghub.com.

Submitting a general enquiry or requesting a resource does not automatically mean you have subscribed to our newsletter.

  1. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, measure traffic and understand how visitors interact with our content.

These technologies may collect technical and usage information, including website visits, pages viewed, device information and referral sources.

You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

Where required by applicable law, we will obtain consent before using technologies that require it.

  1. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including providers of:

  • Website hosting and technical support.
  • Email communications and customer management systems.
  • Website analytics and marketing technology.
  • Business administration and professional services.
  • Delivery and fulfilment services for requested resources.
 

We may also disclose information where required or authorised by law.

We do not disclose personal information to independent third parties for their own marketing purposes without appropriate consent or another lawful basis.

  1. Overseas Processing and Disclosure

Some technology and service providers we use may process or store personal information outside Australia.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.

Where required by law, we will identify the countries in which overseas recipients are likely to be located, where practicable.

  1. Storage and Security

We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be held in secure electronic systems operated by us or our service providers.

We retain information for as long as reasonably necessary for its intended purpose or to meet applicable legal requirements. Information that is no longer required is securely deleted or de-identified where appropriate.

While we take reasonable precautions, no electronic transmission or storage system can be guaranteed completely secure.

  1. Access and Correction

You may contact us to request access to personal information we hold about you or to request a correction.

We may need to verify your identity before responding to a request. We will handle requests in accordance with applicable privacy requirements.

  1. Privacy Complaints

If you have concerns about how we handle personal information, please contact us using the details below.

We will review your complaint and aim to respond within 30 days.

If your complaint is not resolved to your satisfaction and the Privacy Act applies to our handling of your information, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

Website: www.oaic.gov.au

  1. Updates to This Policy

We may update this Privacy Policy to reflect changes to our website, services, operations or legal requirements.

The current version will be available on our website, together with the date it was last updated.

  1. Contact Details

Franchise Marketing Hub
Operated by Martech Ventures Pty Ltd
ABN 71 683 284 522

PO Box 601
Samford QLD 4520
Australia

Email: hello@franchisemarketinghub.com

Website: www.franchisemarketinghub.com